FAQS

A good criminal background check should cost somewhere between $35 and $45 dollars.

The cost will go up by adding searches like MVR and Drug Testing.

Turnaround time will be anywhere from 1 to 3 days depending on the geographical area that is being searched.

Yes, in order be compliant all your applicants will need to sign an authorization and consent form.

We provide a 100% compliant process.

The Adverse Action process is when you are not going to hire an applicant based in whole or in part to the information that was returned on the background check.

We have a simple and 100% compliant process with our system.

We have multiple ways to contact support.

We have a toll free number, an online chat system, and a support email.

Yes.

We are not a drug testing company, but we have an integrated solution with all the major labs and drug testing companies.

We offer Healthcare compliance searches, MVR, Drug Testing, Employment and Tenant Credit reports, Employment and Education verifications and more.

We have close to 100 integrations.

 

Click here to see the full list.

Ordering is easy.  We have a seamless and paperless process right at your fingertips.

Click here to watch a short video.

Contact us at 866.886.5644 or click the Get Started button below.

We look forward to helping you.

You can contact us by calling Support 866-886-5644 or email your request to support@victig.com.

We will just need the name you want to add, a current phone number and email address as well as what permissions you would like for the new user to have in VICTIG.

Our human resource friendly, Easy E-Signature process provides you a quick option for ordering background checks. All you do is enter the applicant’s name, email address, and you are done.

A customized email invitation is sent to the applicant explaining the whole screening process. The applicant then clicks a link that enables him/her to electronically sign a 50 state compliant disclosure and authorization form consenting to the screening. A summary of the applicant’s rights under the FCRA is provided to the applicant and best of all, the applicant enters all of their own information relevant to the screening report you are requesting on that candidate.

This dramatically reduces the time that you have to spend facilitating background screening. It also reduces errors by as much as 15% because the applicant is entering in their own data. In addition, the process provides an extra layer of liability protection for you against age discrimination and other equal employment lawsuits because we are collecting the sensitive information from the candidate directly

You could be unable to login for a variety of reasons. As a security measure all password in our system need to be changed between every 30-60 days, this is just to insure our sites security and to protect the personal information of your applicants.

If you are experiencing login troubles reach out to our support team by email or phone and we can help you get logged in.

Changes to account/user information and settings: You can contact us by calling Support 866-886-5644 or email your request to support@victig.com. We will just need the name you want to add, a current phone number and email address as well as what permissions you would like for the new user to have in VICTIG.

Contact Support at 866-886-5644. We can go over it with you verbally.

You can contact support at 866-886-5644. We can figure out if the information that we have in your account matches. That we can make sure that the information is going to who needs it and get it to them as quickly as possible.

If caught quickly enough, the support team has the ability to change the information prior to any searches being completed. If searches has already been completed, the support team will still be able to change the information, but additional fees may be incurred depending on the searches needing to be re-run.

As long as mistakes are caught within thirty days of running the initial report, a new report will not need to be ordered; the support team can make adjustments on a report up to thirty days after it was completed. After thirty days, a new order will need to be submitted.

A “refusal to test” drug screening result occurs when an applicant enters the drug screening premesis, is scanned into their system (through their donor pass), and leaves the building without providing a sufficient sample.

In many cases, applicants will perform the drug test as normal, but the sample is not sufficient in volume. The drug screening clinic is required to provide the applicant water and allow them to stick around until they have the ability to provide another sample; if the applicant declines this offer and chooses to leave, this is a “refusal to test”. A drug screening result is also considered a “refusal to test” if the applicant leaves the building to do something as simple as taking a personal phone call, so be sure to alert your applicants to remain in the drug screening facility until the procedure is complete to avoid this from taking place.

If the applicant did not receive their donor pass, they can either call or e-mail the support team to obtain that information from us; the support team will happily re-send their donor pass as long as it has not expired.

If an applicant receives their donor pass and the location is too far away, or will otherwise not work for them, the applicant is welcome to either call or e-mail the support team to have that location changed. The support team typically schedules drug screenings near the workplace address or around the applicant’s home address (depending on our client’s preferences), but there are many instances in which the applicant would prefer a location closer to their current work address or in a completely different state because they’re away on personal business. As long as the donor pass has not expired, the support team is happy to make these adjustments and re-send a donor pass with a new location.

If the applicant allows their donor pass to expire (i.e. not taking the drug screening in the specified time frame), the support team has the ability to create a new one. However, the support team will not do this without our client’s permission. We follow the guidelines and specifications as put into place by our clientele.

Every 90 days we require you to reset your password. This is to ensure security with your account due to the sensitive information within it. We have recently implemented a multi-factor authentication (MFA) system that will send a code to either your e-mail address or text-enabled phone in order to verify you are the one accessing the account.

No, you do not. When using a new computer, the system will send a verification code. If you mark the box that says “remember this computer”, you will not be required to enter the code every time.

We are available through email, phone, or message for your questions, concerns, and other inquiries.

Address

14587 South 790 West Unit A
Bluffdale, UT 84065

 

Office Hours

8:30 AM – 5:30 PM MST

Contact VICTIG

We are available through email, phone, or message for your questions, concerns, and other inquiries..

Send us an e-mail

Call Toll Free: 866.933.1658