Support Specialist

Job Description

VICTIG is a background screening company located near the point of the mountain in Bluffdale, UT. Some of the nation’s best and largest companies seek us out to help them background check and drug test their employees and new hires. We are the fastest growing and top-rated background screening company in the United States.

Want to see what makes us the best? See our reviews on G2 Crowd at: https://www.g2.com/products/victig-screening-solutions/reviews

At the center of VICTIG’s growth is our commitment to taking care of our customers and our talented staff. We started this company in 2008. Most of our team members who were there on day one are still with us today because it’s such a great place to work. Our culture goes beyond the traditional gimmicks like ping pong tables and free haircuts. We believe in taking ownership of our performance and wanting to provide the best possible product for our customers. That being said, we still love to have fun!

VICTIG’s Support Team Representatives create relationships with potential and existing customers. In this position you will creatively problem solve, use strong judgement, and manage and prioritize workloads, while providing customer support to Client and Applicants.

What will you be doing every day?

● Answer Customer calls and emails throughout the day

● Assist Applicants via phone call or email

● Perform manual Court Record Checks

● Adjudicate Background Reports

Requirements

● Must be able to communicate clearly. You will be writing emails and talking on the phone every day. If that’s challenging for you, this will not be a good fit.

● Have a desire to improve. Some of what we do is complicated, you cannot know everything at once, but that’s okay! We just need you to want to learn and get better continually.

● You absolutely need to be self-motivated. Our goal is for you to succeed with us. We’re not looking for people to micromanage. We need people who want to work hard, have the desire to grow and learn more, and want to have the freedom to kick butt in whatever ways you find effective.

● Must be willing to work full-time and in office

● Must be able to pass a background check

What will set you apart?

● Prior Customer Service experience

● Verbal and Written Communication Skills

● Outgoing personality

● You enjoy challenges

● You have ambition

● 401k matching program

● Paid time off

● Gym membership

● Great coworkers

● Close proximity to I-15

● The coolest dang office in the state of Utah (see our photos on our company profile)

Benefit Conditions:

● Waiting period may apply

● Only full-time employees eligible

This Company Describes Its Culture as:

● Innovative — innovative and risk-taking

● Stable — traditional, stable, strong processes

● Team-oriented — cooperative and collaborative

Paid Training included

Hours: 9am-5pm

Manager: Team Lead

Please send email with resume to Rob Farnes, rfarnes@victig.com and let him know why you should be a part of our team.