Proven Customer Service

In the background screening industry there is a lot to say about customer service.  The reason that it is so important is due to the fact that HR directors and people in general don’t have a lot of knowledge when it comes to criminal records and how they work.  Also, with all the other types of searches like manual verifications that are performed it can be very complicated how they are done, where you get the data and how soon you can get it back.  Besides all these knowledge based issues the most important is answering the phone when the client calls.  Like I mentioned already a lot of times they are just needing to know how soon complex background checks can be done.  We feel that it is extremely important to have a live person answer the phone at all times.  By doing this you show to the client that they are important and you are willing to help them right then.  When selling pre employment screening services customer service is a big selling point but how do you prove it?  It is very easy to tell people you have great service but when you are talking to someone over the phone or sitting in their office there is no way they can know for sure.  We always invite anyone to try us out for free so we can prove it but we also have had a few of our clients that have put their testimony on the record.  Our testimonial page has unsolicited written quotes from our clients and a few video testimonials.  Don’t take our word for it, go to our testimonial page and see what our clients have to say about how we do.

The 4 Corners of Tenant Screening

The 4 corners of tenant screening consist of a Tenant Credit Report, Criminal Record Search, Eviction Search and a Scoring Model.

Most property managers know that they should pull credit and search criminal and eviction data but a lot of managers don’t use a scoring model.  The scoring model with tenant screening is very important and should be used to help with fair housing laws.  Our scoring model allows property managers to truly customize how they would like to objectively score each applicant that walks in their doors.  They can customize how they score the credit score, income to rent ratio, income to debt ratio, whether or not they want to take into account medical collections, how heavy they would like to score delinquent accounts, charge offs and bankruptcy’s.   For the decision or suggested decision for each tenant you can create your own verbiage specific to your properties.   There are so many other criteria you can modiy and customize to make sure that you are getting consistent suggestions from the score card.

The most important thing as a property manager when you are screening your prospective tenants is to do a very through search and don’t cut corners.  Always make sure you are getting the best criminal data and that you are not paying too much for your screening.

We can guarantee that we can give you better data and a better price for your tenant screening service needs.

The proof is in the pudding!

Over the past few years we feel that background check companies are becoming more and more of a commodity.  We are a Utah background check company and there are many in this state, even as small as it may be compared to others.  There is no doubt that you need to find something that separates yourself from other companies.  All the time screening companies can say whatever they want to get your business but I feel that the only way to really show you are better than the other guy is to prove it.  The old saying “the proof is in the pudding” can’t be more right on.  We love proving ourselves to anyone that will give us a chance.  We have no long term contracts and will let someone try us out for free so we can prove to them we are better than what they have.  We understand that within a human resource department sometimes switching to a new company can be a big process and cab be a bit cumbersome, that is way we wouldn’t want anyone to switch to us before they knew we were %100 better than the current solution.  Yes, we have products that not everyone has and also features that no one else has but we truly believe that what makes the biggest difference is proving it.      Let us prove that we are better, we guarantee it.  We will put ourselves up against any background screening company.