Here is an interview from Brent Ramey on the customer service of VICTIG. Interview was done by a marketing guru Nate Moller, owner of MollerMarketing.com.
Customer service is extremely important to us. We have setup several ways for our clients to contact us. We always have some one live answer the phone, which we feel that is key to separate us from the competition especially from the big boys of the industry. It is much easier to keep a client then to get a new one and we value that concept so we will do what ever we need to keep our clients happy and give them the best service possible.
Listen to the podcast posted here.